31 October 2025
Navigating the world of commercial leases can be complex, especially when it comes to understanding your rights and responsibilities as a tenant. Handling these appropriately is a critical step towards fostering a positive relationship with your landlord, and can significantly enhance your experience – and even lead to more favourable lease terms.
Below, we explore the key aspects of a commercial tenant’s rights and obligations, including maintenance, lease renewals, and dispute resolution.
Maintenance obligations
One common area of misunderstanding is maintenance responsibilities, says Sean Grove, Business Growth & Commercial Manager at the Rawson Property Group. Typically, tenants handle interior maintenance, such as cleaning and ensuring fixtures are in working order, while landlords are responsible for the exterior and structural integrity.
“It’s important to read your lease carefully,” says Grove. “In some cases, landlords may shift more maintenance duties onto the tenant, especially for larger commercial spaces.”
Grove advises tenants to be proactive about maintenance, regardless of whose responsibility a specific issue may be.
“Good communication around repairs can prevent disputes,” he says. “Trust and transparency also build strong landlord-tenant relationships, so it’s always a good idea to report issues promptly.”
Lease renewals and negotiations
Commercial leases frequently last between three to five years, and tenants are often given the option to renew after that. While renewal rights are not always guaranteed, some leases offer an automatic renewal option. Either way, Grove strongly recommends reassessing your needs and negotiating new terms when renewing.
“Start renewal conversations early,” he advises. “Being organised gives you leverage to negotiate better terms. It’s also essential to evaluate market conditions during the renewal process. If property prices have declined, negotiate for lower rent. If the market has tightened, consider locking in longer-term rates.”
Dispute resolution
Even in positive relationships, conflicts can arise over maintenance, rent increases, or other lease terms. Documenting communication is essential for resolving disputes and may be critical if the issue escalates.
“When discussions don’t resolve the issue, many leases include arbitration clauses for quicker, more cost-effective resolution,” says Grove. The Consumer Protection Act if it applies in your circumstance (CPA) may offer additional protection for small businesses under certain conditions.
“To avoid disputes, ensure both you and your landlord understand the lease before signing. When issues arise, keep discussions professional and solution-focused,” Grove suggests.
Staying informed: your key to success
Being well-informed about your rights and lease terms is vital. Commercial leases in South Africa are governed by contract and general law, while the CPA applies to some small business tenants. Larger businesses are usually not covered under this act, so knowing the specifics of your lease is critical.
“Staying updated on market trends also empowers tenants to make better decisions, whether during renewals or relocations,” says Grove. “In the ever-changing commercial property market, knowledge is power.”
Why the landlord-tenant relationship matters
A positive tenant-landlord relationship is key to a successful lease. Tenants who communicate clearly, meet their responsibilities, and act in good faith are more likely to enjoy a productive and hassle-free tenancy.
On the flip side, landlords who are responsive and fair in their dealings with tenants can attract long-term occupants, reducing the risk of vacancies and high turnover rates.
“A little bit of effort on both sides goes a long way,” says Grove. “Mutual respect and transparency lead to a more harmonious, productive leasing experience for everyone involved.”
